Brands
Returns Policy
Return Claims.
Our Company takes great pride in delivering the best quality products at reasonable prices. If your expectations have not been met, we really want to know about it. Please use our resolution centre, linked below, to inform us and start a claim as all claims must be in writing.
WHAT can be returned?
Australian Food Products are not normally returnable but may be replaced in certain conditions. In our case we want customers happy so consumer customers can return any products for any reason as long at it is in the original packaging.
Wholesale B2B Customers.
Wholesale customers can return wrong, defective or damaged products for refund or replacment.
WHEN do items need to be claimed by?
Claimes for wrong or missing or damaged goods must be made in writing within 30 days.
HOW do customers make claims?
Claims must be in writing by email quoting your order number or by using the resolution centre link below which enables the claim to be linked to the exact order. Best if you send an image if it was damaged in transit as this may enable a no return refund.
Freight for Claims?
Original Freight costs are not refundable? The customer needs to pay for any return freight required?
Damaged in transit Goods or wrong product calims will be replaced free of freight.
CREDIT for returns?
Refunds will only be processed using the same mode of payment used for the online order. Otherwise and online credit will be issued.
Packing materials?
All returns need need to be properly sealed in orginal packaging.